SERVICE FULFILLMENT POLICY

At lestetika (www.lestetika.com), we specialize in delivering tailored, on-site mobile car detailing directly to client-specified locations across designated coverage areas in Europe. This Service Fulfillment Policy outlines how our custom service reservations, consultations, and on-site delivery operate.

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1. Order & Booking Process

Custom Enquiry: Service requests begin when a client completes a consultation form on www.lestetika.com detailing vehicle type, condition, and preferred care options.
Reservation Deposit: To reserve a specific mobile service date and time slot, a one-off service deposit is required through our secure checkout. This single charge secures your booking slot and mobile deployment; lestetika does not operate recurring billing or automatic subscriptions.
Booking Confirmation: Once your enquiry and deposit are received, our team reviews the request and sends a booking confirmation detailing your scheduled service appointment.

Mobile Deployment: On the scheduled appointment date, our mobile detailing team arrives at your designated home or workplace location.
Pre-Service Assessment: Prior to beginning work, an initial visual assessment is performed alongside the client to verify vehicle specifications, inspect pre-existing condition, and confirm the final tailored scope of work.
Service Execution: Detailing care is conducted strictly on-site according to the custom specifications selected during booking.

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3. Fulfillment Timeline & Delay Factors

Scheduled Appointments: Service completion times depend on the specific detailing package and initial vehicle condition, typically ranging between 2 to 6 hours on the designated date.
Weather & Environmental Conditions: Because services are rendered on-site, severe weather conditions (such as heavy rain, freezing temperatures, or high winds) may impact safe operation. In such events, lestetika will contact you immediately to reschedule the appointment at no additional charge.

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4. Client Responsibilities for Successful Delivery

To enable smooth service fulfillment, clients must ensure:

The target vehicle is present and accessible at the agreed location at the scheduled time.
Adequate, safe, and lawful space surrounding the vehicle is provided for mobile equipment setup.

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5. Contact Information

For questions regarding your service reservation, appointment scheduling, or fulfillment updates, please reach out via email:

Email: [email protected]