REFUND POLICY

At lestetika (www.lestetika.com), we are dedicated to providing high-quality, tailored mobile car detailing services. This Refund Policy outlines the terms and conditions regarding single-charge service reservation deposits, cancellations, and refunds.

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1. Nature of Service & One-Off Deposits

lestetika operates exclusively on a custom service booking model:

All payments made through www.lestetika.com represent a single, one-off service deposit to reserve a specific mobile detailing time slot and allocate personnel and equipment to your designated location.
lestetika does not operate recurring payments, auto-renewing subscriptions, or surprise billing.

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2. Booking Cancellations & Deposit Refunds

Cancellations 24 Hours Prior: You may cancel or reschedule your service appointment up to 24 hours before the scheduled time by contacting us in writing. If canceled within this timeframe, your reservation deposit will be refunded in full to your original payment method.
Cancellations Within 24 Hours: Cancellations made less than 24 hours prior to the scheduled appointment time, or failure to provide access to the vehicle upon mobile unit arrival, may result in the forfeiture of the reservation deposit to cover scheduling and deployment costs.

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3. Service Satisfaction & On-Site Completion

Pre-Service Inspection: Our technician conducts a visual assessment of your vehicle alongside you prior to starting work. If pre-existing vehicle conditions require adjustments to the custom service scope or pricing, you may choose to proceed or cancel for a full deposit refund before work commences.
Post-Service Inspection: Upon service completion, we invite you to inspect the vehicle. Any concerns regarding the performed detailing must be raised with our team at the time of completion so they can be addressed immediately.
* Completed Services: Due to the custom, labor-intensive nature of mobile detailing, completed services are non-refundable once approved upon final inspection.

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4. Processing Refunds

When a refund is approved, it will be processed using the original method of payment. Please allow standard bank processing times (typically 5 to 10 business days) for the refunded amount to reflect on your statement.

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5. Contact Information

If you have questions regarding a booking cancellation, deposit refund request, or service quality inquiry, please contact us at:

Email: [email protected]